Whether you have a question about a top-up, need help with a payment, or want to explore a partnership — our team responds fast.
Support: within 2 hours
Business: within 24 hours
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Support emails are answered within 2 hours, 24 hours a day. For complex billing issues, allow up to 24 hours.
First, wait 10 minutes — occasional carrier delays happen. If still missing, email support@yoursite.com with your transaction ID for immediate investigation.
If a top-up fails to deliver and cannot be reprocessed, we issue a full refund to your original payment method within 3–5 business days.
Yes. Email hello@yoursite.com to discuss our B2B API, white-label solutions, and volume pricing.