Privacy Policy

Last updated: January 15, 2025 · Effective: January 15, 2025

Information We Collect
How We Use Your Information
Data Sharing & Third Parties
Cookies & Tracking
Data Security
Data Retention
Your Privacy Rights (GDPR / CCPA)
Children's Privacy
Changes to This Policy
Contact Us

YourSite Recharge ("we", "us", or "our") operates the mobile top-up service available at yoursite.com. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our platform. By using our services, you agree to the practices described here.

1. Information We Collect

Information you provide directly:

Name and email address (when contacting us or creating an account)
Mobile numbers (recipient numbers you top up)
Payment information (processed securely by our PCI-DSS certified payment processors — we do not store card numbers)
Messages and enquiries sent via our contact form

Information collected automatically:

IP address, browser type, operating system
Pages visited, time spent, referral source
Device identifiers and approximate geolocation
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use collected data to:

Process and deliver mobile top-up transactions
Send transaction confirmation emails and receipts
Provide customer support
Detect and prevent fraud and abuse
Improve our platform, UI, and services
Comply with legal obligations

We do not sell your personal data to third parties for marketing purposes.

We share data only with:

Mobile carriers — to process top-up delivery (recipient number only)
Payment processors (Stripe, PayPal) — to authorise payments securely
Analytics providers (Google Analytics) — aggregate, anonymised usage data
Legal authorities — only when required by law

All third-party providers are contractually bound to handle data only as needed for service delivery and in compliance with GDPR.

4. Cookies & Tracking

We use cookies to:

Essential cookies: session management, fraud prevention, cart state
Analytics cookies: understand usage patterns (Google Analytics)
Preference cookies: remember your consent choices

You can withdraw cookie consent at any time by clearing your browser's localStorage or cookie store. Essential cookies cannot be disabled as they are required for the service to function.

5. Data Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, PCI-DSS compliant payment handling, regular security audits, and strict internal access controls. No online system is 100% secure; we encourage you to use strong, unique passwords.

6. Data Retention

We retain transaction records for up to 7 years to comply with financial regulations. Contact form submissions are retained for up to 2 years. You may request deletion of non-legally-required data at any time.

7. Your Privacy Rights

Depending on your location, you may have rights to:

Access a copy of your personal data
Correct inaccurate data
Request deletion ("right to be forgotten")
Restrict or object to processing
Data portability (receive your data in a machine-readable format)
Opt out of sale of personal data (California — CCPA)

To exercise any right, email privacy@yoursite.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email (if we have your address) and by posting the updated policy on this page with a new effective date.

10. Contact Us

For privacy-related questions or to exercise your rights: